Privacy Policy

This Privacy Policy explains how thicket-grove ("we", "us", or "our") collects, uses, and protects your personal information when you use our website and services.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details when you submit enquiry forms
• Email address for communication purposes
• Information about your interests in our courses
• Any additional information you choose to provide in message fields

We also automatically collect certain information when you visit our website:

• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website addresses
• IP address (anonymised where possible)

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide information about our courses
• To process course enrolments and manage your participation
• To send administrative communications related to our services
• To improve our website and educational offerings
• To comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Consent: When you submit an enquiry form or sign up for our services
• Contractual necessity: To deliver services you have requested
• Legitimate interests: To improve our services and communicate relevant information
• Legal obligation: To comply with applicable laws and regulations

Data Sharing

We do not sell your personal information to third parties. We may share your information with:

• Service providers who assist in operating our website and delivering services
• Professional advisers such as lawyers and accountants when necessary
• Regulatory authorities when required by law

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Enquiry data is typically retained for 24 months unless you request earlier deletion.

Your Rights

Under data protection law, you have rights including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure in certain circumstances
• The right to restrict processing
• The right to data portability
• The right to object to processing

To exercise any of these rights, please contact us using the details below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

International Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. When we do so, we ensure appropriate safeguards are in place to protect your information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

thicket-grove
47 Colmore Row
Birmingham B3 2BS
United Kingdom
Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.